Report a problem

Step 1: On the page where the problem is, click “Snippet Ticket” at the top of the left menu, just under “New”. On a phone, open the menu first.

OpensThe “Snippet Ticket” panel. You can drag it aside, and it stays open as you move between pages.

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Step 2: Pick the “Type” (marker 1): “Bug”, “Feature” or “Change”, and the “Priority” (marker 2).

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Step 3: Write a one-line “Title” (marker 1), then in “Description” (marker 2) say what you did, what you expected and what happened.

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Step 4: Click “Add screenshot” (marker 1) to capture the page. For a map, 3D view or the planner, use “Use screen capture” (marker 2); “Upload image” adds a picture you already have. Up to four.

OpensThe picture under “Images”. The page's errors are attached for you (“Diagnostics attached”).

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Step 5: Click “Submit ticket”.

Opens“Ticket filed — thank you.” with your ticket number, “View ticket” and “Done”.

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Step 6: To follow it later, open Office › Community › Squawk Box and click the “My Tickets” tab.

OpensYour tickets and where each one stands. An accepted ticket earns you Flight Path points.

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