Terms of service

Welcome to Sky Suite. These Terms of Service ("Terms") govern your access to and use of the Sky Suite platform, including all websites, applications, APIs, and services (collectively, the "Service") operated by Sky Suite ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration and Responsibilities

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the security of your password and account credentials.
• Promptly notify us of any unauthorized use of your account.
• Accept responsibility for all activities that occur under your account.

You must be at least 18 years of age to create an account. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

3. Service Description

Sky Suite is a software-as-a-service (SaaS) platform designed for drone operators, field service businesses, and related industries. The Service provides integrated tools for:

• Customer relationship management (CRM) and pipeline management
• Invoicing, quoting, and payment processing
• Weather monitoring, airspace awareness, and flight planning
• Photogrammetry and survey project management
• Marketing automation, blog publishing, and lead generation
• Equipment tracking and maintenance logging
• Marketplace and job referral services

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice when practicable. We will make commercially reasonable efforts to notify you of material changes to the Service.

We may use usage data to improve the Service.

4. Marketplace Participation

Sky Suite may offer a marketplace feature that allows users to list services, receive job referrals, and connect with clients. By participating in the marketplace, you agree to the following:

4.1 Job Forwarding and Referrals

Jobs may be forwarded or referred between users on the platform. Sky Suite acts as a facilitator and is not a party to any agreement between service providers and clients. You are solely responsible for the quality and completion of any work you accept.

4.2 Referral Fees

Referral fees, if applicable, will be clearly disclosed before you accept a referral. Platform referral fees are deducted from the payment at the time of processing. Fee schedules are published in your account dashboard and may be updated with 30 days' notice.

4.3 Dispute Resolution

Disputes between marketplace participants should first be resolved directly between the parties. If a resolution cannot be reached, Sky Suite may, at its discretion, provide mediation assistance. Sky Suite is not liable for disputes between users.

5. Payment Terms

5.1 Subscription Fees

Certain features of the Service require a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as required by applicable law or as explicitly stated in these Terms.

5.2 Payment Processing

Payments are processed through third-party payment processors. By providing payment information, you authorize us and our payment processors to charge the applicable fees. You agree to abide by the terms of service of the applicable payment processor.

5.3 Platform Transaction Fees

Transactions processed through the platform (such as client invoicing) may be subject to platform processing fees. Current fee schedules are available in your account settings.

5.4 Late Payments and Suspension

If payment fails or your subscription lapses, we may suspend access to paid features. Your data will be retained for a minimum of 90 days following suspension, during which you may reactivate your account.

5.5 Founding Program Awards

Awards granted under the SkySuite Founding Program — including a free year of Pro or a lifetime Pro seat — cover the SkySuite subscription only. These awards do not include, and are not a substitute for, the monthly AI credits or map-processing credits, which are billed and allocated separately and are not part of any Founding Program award. Founding Program terms, eligibility, and awards are subject to change at SkySuite's sole discretion.

5.6 Founder Badge Tiers

The Founder badge has three tiers, all decided once, from an activity snapshot taken at the October 1, 2026 audit, and held permanently thereafter regardless of activity before or after that date. A Gold badge (Lifetime Founder) is held by the pilots awarded a lifetime Pro seat under Section 5.5. A Silver badge (Annual Founder) is held by the 20 pilots identified at that audit as the Founders 20, who receive the annual Pro award described in Section 5.5. A Bronze badge (Active Founder) is held by any other Founding Program pilot whose recorded activity at that same audit reflected a sustained contribution; the Bronze badge does not include a comped subscription or free monthly credits. A pilot whose recorded activity at the audit was below the threshold for a Bronze badge does not hold any Founder badge. No Founder badge — Gold, Silver, or Bronze — is newly granted after the October 1, 2026 audit, and no tier is revoked from a pilot who has been granted it. The permanent 25% Founding Pilot discount on Pro is a separate benefit, earned by any recorded activity at the October 1, 2026 audit; a Founding Program member with zero recorded activity at that audit does not retain it. Founder badge tiers and the Founding Pilot discount are subject to change at SkySuite's sole discretion.

5.7 Credits and Monthly Allowances

Recurring monthly credit allowances are a paid-subscription benefit. Accounts on a paid subscription plan receive a monthly credit allowance for their plan, which resets each period and does not roll over. Free, trial, complimentary (comped), and awarded accounts do not receive any recurring monthly credit allowance; they purchase credits separately as credit packs. New free accounts receive a one-time starter credit grant on account creation; it is granted once and is not recurring. AI credits and map-processing credits are pay-as-you-go, are billed and allocated separately from your subscription, and are not a substitute for one another. Credit amounts, allowances, and this policy are subject to change at SkySuite's sole discretion.

6. Intellectual Property

6.1 Your Content

You retain full ownership of all data, files, images, deliverables, and other content you upload or create through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to host, store, and process Your Content solely for the purpose of providing the Service to you.

6.2 Our Property

The Service, including its design, code, features, documentation, trademarks, and branding, is owned by Sky Suite and protected by intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works of the Service without our prior written consent.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use and incorporate such feedback into the Service without obligation to you.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit malware, spam, or any harmful or deceptive content.
• Attempt to gain unauthorized access to the Service or its infrastructure.
• Interfere with or disrupt the Service or other users' access.
• Scrape, harvest, or collect data from the Service without authorization.
• Use the Service for any illegal activity, including violations of FAA regulations.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKY SUITE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The Service provides tools such as weather data, airspace information, and flight planning aids. These tools are provided for informational purposes only. You are solely responsible for making safe and lawful flight decisions. Sky Suite is not liable for any damages resulting from reliance on information provided through the Service.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sky Suite and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

You may terminate your account at any time by contacting us or through your account settings. We may suspend or terminate your access to the Service at any time for violation of these Terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will make your data available for export for 30 days following termination. After that period, we may delete your data in accordance with our data retention policies.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless you are eligible for small claims court.

13. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Social Video Posting (SkySuite Social)

SkySuite Social (Office › Marketing › Social videos) lets you create short feature videos and, if you choose to connect a YouTube channel and/or a Facebook Page, post them to those platforms. This section applies whenever you use that feature.

14.1 Platform terms

If you connect a YouTube channel, you agree to be bound by the YouTube Terms of Service, in addition to these Terms. If you connect a Facebook Page, your use of that connection is also governed by Meta's Platform Terms and the terms Meta applies to Page owners. If SkySuite's posting feature and a platform's own terms conflict for a given post, the platform's own terms govern what you may post there.

14.2 You are responsible for what you post

You are solely responsible for every video, caption, and hashtag you approve for posting through SkySuite Social, including making sure it complies with each destination platform's community guidelines and terms, applicable law, and any disclosure a platform requires (for example, labeling sponsored or AI-generated content). SkySuite is not responsible for content that YouTube or Facebook removes, demonetizes, or restricts, or for any action a platform takes against your connected account as a result of content you approved.

14.3 Background music

Background music offered inside SkySuite Social is licensed by SkySuite from Epidemic Sound for use on the social platforms SkySuite supports. You may use a licensed track only for videos you post through SkySuite Social; you may not download, extract, or reuse a licensed track outside the Service. The number of accounts that can use licensed music at once is subject to the limits of our music licence. A video rendered with no licensed track plays silently and is labeled as such; you may still post it.

14.4 Connecting and disconnecting accounts

Connecting a YouTube channel or Facebook Page is optional, and you represent that you have the authority to post to the channel or Page you connect. SkySuite never posts a video to a connected platform without your explicit approval of that specific video and the platforms it is sent to. You may disconnect any connected account at any time at Office › Marketing › Social videos › Connections, which revokes SkySuite's access at that platform immediately.

15. Contact Information

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Website: https://skysuite.pro